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When you make a booking with Autocare, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once and appointment has been made, you are bound under the terms and conditions of the booking.

Booking Terms & Conditions

• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of valet
• Autocare will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted
• We cannot guarantee any firm times when accepting your booking.
• Our valeting times are an estimate only. Each vehicle is different and may require more or less time to fulfil the valet type
• We reserve the right to use any one of our experienced staff to undertake your valet and may need to change the valeter at short notice without penalty
• Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavour to communicate the changes prior to arrival
• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
• All vehicles are cleaned and valeted at the customer’s own risk
• Autocare reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable
• Autocare reserves the right to refuse or deny customer demands above and beyond the booked valet
• Autocare will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviours be encountered

Pricing Terms & Conditions

• Our prices are based on valet type, location, type of car and condition of the vehicle and will be advertised as a FROM price. Any price we quote over the telephone is an estimate only and should be used as a guide and not a guarantee
• Autocare reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
• Autocare reserves the right to amend any price during the valet should it differ from the original estimate.

In the absence of prior written agreement to the contrary, payment of our charges is required on receipt of our invoice. Failure to make payment within 7 days of the due date may result in the matter being referred to our debt collection agents whose charges will be added to and payable with the invoice debt.

A £10 late payment fee will be applied to all late payments and a 10% of the total invoice will be added per 7 days without payments.

Our service Terms & Conditions

• We may ask you where you heard about Autocare in order to gauge our marketing strategies
• All our chemicals are biodegradable and are ozone friendly and we have health and safety data sheets available on request
• All our valeters are comprehensively insured to drive any customer vehicle and Autocare has public and employees liability insurance

Cancellation Terms & Conditions

• We require 24 hours’ notice to cancel any booking /valet type
• Failure to provide 24 hours’ notice will result in a minimum charge of 50% of the valet price
• Autocare reserve the right to take full payment if a valet is cancelled on the day without prior agreement
• Autocare reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know
• Autocare reserve the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company

Care and liability

• Autocare will endeavour to take all responsible care of your vehicle whilst it is in our possession.
• We will not be held liable for the following:
• Damage or loss to your vehicle resulting from acts of third parties who are neither employees or persons acting under the instruction of Autocare
• Damage or loss to your vehicle caused by lightening, flood, severe weather, fire or explosion, civil disorder, war or military operations, national or local emergencies, any government emergency or other competent authority or industrial dispute of any kind.
• Loss or damage to you or your vehicle caused by us which is attributed to defects, damage or weakness in your vehicle which has not been disclosed to Autocare, irrespective of whether such defects were previously known to you.
• It is your duty to disclose to Autocare and defects, damage or weakness in your vehicle, either known or suspected which may affect any work that Autocare undertake during the cleaning process.
• Insurance of your vehicle is your responsibility at all times.

Other

Please note Autocare may take before and after photos of your vehicle for use on social media and other media platforms. Number plates are blurred out. If you do not wish your vehicle photos to be used, please advise us beforehand

If you feel that you need to leave a negative review, please contact us before you submitted it. If you want to submit a negative review, we wish to authenticate this first, to ensure the review is fair, genuine, and reasonable.

If we do not hear from you the review will not be published.

Unfair reviews on negative posts online, will not be tolerated and we seek legal action for damages.

No one has been given the right to use our name for financial gain without prior consent.